Warranty FAQ

FAQ

How do I find my Serial number? Apple Watch Apple Watch Series 1 or later respective Apple Watch (1st generation) iPhone Find your serial number, IMEI/MEID, or ICCID on iPhone:
1. Go to Settings > General > About.
2. Look for your device's serial number. You might need to scroll down to find the IMEI/MEID, and ICCID. Macbook Choose About This Mac from the Apple menu in the upper-left corner of your screen. About This Mac shows an overview of your Mac, including the name and version of its operating system, its model name, and its serial number HP Notebooks and other products

Surface Pro models and Surface 3 To find the serial number on your Surface, flip out the kickstand and look for the 12-digit string of numbers near its base. Surface Book The serial number for your Surface Book is on the bottom edge of the Clipboard where it attaches to the keyboard. Surface Laptop The serial number for Surface Laptop is on the bottom center near the hinge. Surface Studio The serial number for Surface Studio is located on the bottom of the base. Find the serial number on the packaging
My item arrived damaged or broken If product is damaged upon receiving, please contact Nebraska Furniture Mart you purchased from.
What is a Proof of Purchase and how do I find mine?
Proof of purchase is evidence that a product or service was in an individual's possession or that it was paid for.
Service Reg accepts the following items as proof of purchase:
- A copy of a sales receipt or shipping invoice from Nebraska Furniture Mart that lists the following information:
- Product and version purchased
- Purchase date
- Purchase price
Note: If the proof of purchase you received doesn't include this information, contact Nebraska Furniture Mart for a replacement proof of purchase.
What is the length of my warranty? The warranty period for your product is the length of time indicated as part of your product packaging. In order to activate the warranty you may go to register your product at nfm.servicereg123.com . The warranty period for all components is 365 days from the documented date of your purchase. Physical Damage and abuse caused by customer will NOT be covered.
I no longer want the item how do I return? If you decided you simply no longer want an item, we accept returns for new unused merchandise up to 15 days from purchase date providing the product is in unused, resalable condition.
My item is no longer under warranty can I pay for a repair? Yes.
You may contact us directly through helpdesk.NFM@servicereg123.com for any more information.
Who pays for shipping when there is a claim? Customer is responsible for shipping the device to and from the repair center.
I received the wrong product how do I replace? If you receive the wrong product, please contact Nebraska Furniture Mart store you purchased from with your proof of purchase for exchange of like or comparable merchandise.
I contacted the manufacturer for warranty and they said they will not support. Do I still have warranty? The device was refurbished to its original specifications for electrical performance that comes with a limited up to 365 days hardware warranty. Please refer to your product warranty card for exact details
Can I extend my warranty period? Contact Nebraska Furniture Mart for extended warranty options within 14 days of purchase.
Any other issue Please email us at helpdesk.nfm@servicereg123.com for any more information.